TheLotter has issued a warning to the public after identifying a phishing scam falsely using the company’s branding to trick individuals into handing over sensitive personal information.
According to the company, fraudulent communications have been circulating claiming recipients have won a lottery prize before requesting personal details, identification documents and so-called “security codes”.
The lottery courier app stressed that the messages are fake and were not sent by the company or any affiliated service.
It said scammers are increasingly taking advantage of the growing popularity of online lottery services by creating convincing messages designed to appear legitimate. In many cases, recipients are told they have won substantial prizes despite never entering the lottery draw being referenced.
The communications reportedly include fabricated draw information and official-looking language intended to build credibility. In some instances, victims are later contacted again and asked to provide further personal information or make payments under the guise of administrative or processing fees.
In one recently reported case, the targeted individual had never opened an account or interacted with the company in any capacity.
The company reiterated that players cannot win prizes from lotteries they did not enter and warned that it would never request sensitive information through unsolicited communications or third-party channels.
A spokesperson for TheLotter said: “Anyone who receives suspicious correspondence of this nature should not engage, click on any links, provide personal information, or make payments.
“We strongly advise players to rely only on our official communication channels listed on our websites.”
The company advised consumers to contact TheLotter directly if they are uncertain whether a message is legitimate.
TheLotter highlights warning signs
It highlighted several warning signs consumers should look out for:
- unexpected messages claiming lottery winnings
- requests for personal or financial information
- instructions to make payments in order to claim a prize
- communications from unofficial or unfamiliar sources (for example, email addresses from unrelated domains)
The fraudulent messages scandal comes in a year which has already seen TheLotter pull the plug on its New York operations.
Towards the end of 2025, it also ceased operations in New Jersey, meaning it now only has a presence in Arizona, Minnesota and Oregon.
Significant lottery courier headwinds in the US, including a complete ban in Texas, have stifled the now-24-year-old firm’s recent expansion attempts, and the latest case of impersonation is yet another unwanted revelation for the NJ Lotto-operated business.