OLG adds new self-exclusion initiative to responsible gaming portfolio

OLG launches new self-exclusion programme 'My PlayBreak'
Image: Shutterstock

The Ontario Lottery and Gaming Corporation (OLG) has stepped up its efforts to protect its players with the launch of its new self-exclusion programmeMy PlayBreak’.

It marks the latest addition to the firm’s responsible gaming (RG) programme ‘PlaySmart‘, enabling players to take a break from play at an Ontario casino, Charitable Gaming Centre, or online at OLG.ca.

“OLG prioritises player health and is focused on continuous improvement of its RG programming,” commented Alexandra Aguzzi, Senior Vice President, Brand, Communications and Sustainability. 

“My PlayBreak is just one of the RG tools in OLG’s sophisticated and unmatched PlaySmart portfolio that is integrated across multiple product lines to help customers create and maintain healthy habits that enable a lifetime of sustainable play.”

There are a number of new features available with My PlayBreak, including defined, renewable term lengths of six months, one year, two years, three years, four years and five years.

Additionally, there are optional check-in calls from RGC staff to allow for more timely, effective and relevant referrals to treatment and support services.

Furthermore, if a player chooses to self-exclude for a certain time period, before wishing to resume play, there is a ‘simplified’ return to play process for them to follow, which provides clear steps for them.

The company is also making changes to its policies related to term breach violations in a move to a ‘more supportive approach’ that aligns to the voluntary focus of the new programme.

“RGC commends OLG on its launch of My PlayBreak as part of its globally recognized responsible gambling program PlaySmart,” said Shelley White, CEO at Responsible Gambling Council (RGC).

“This new programme offers a more person-centred approach that is not only more accessible but will also support positive outcomes for those participating.

“RGC is proud to provide services to OLG in the day-to-day operations of PlaySmart Centres on-site at 29 casinos in Ontario which also support 37 charitable gaming centres.

“We look forward to continuing to work with OLG and gaming operators to maximise player uptake of OLG’s leading responsible gambling programme.”