Maltco Lotteries has confirmed that its agents and employees have completed specialised training in responsible gaming aimed at individuals who work as front liners in the gaming industry.
The training, which was added to the company’s annual Responsible Gaming Training Programme, was organised by the Responsible Gaming Foundation (RGF) and focused on the psychological concepts and characteristics of problem gamblers.
The course is conducted by psychologists and university lecturers with expertise in the field who have experience with people suffering from different addictions. Although it had initially started in the form of physical training last September, it continued during the pandemic through online virtual training sessions.
The lottery operator participated in two different courses, for customer care front liners and senior managerial positions. 137 Maltco agents with 30 employees participated in responsible gaming training for customer care, which was divided into three different sessions with 20 hours of training per person. Management and those agents employing assistants attended 25 hours of training specifically aimed towards responsible gaming for managerial positions.
Vasileios Kasiotakis, CEO of Maltco Lotteries Limited, emphasised that the company engages, supports and continuously upgrades its responsible gaming processes and adheres to stringent principles and guidelines whilst offering its players a secure gaming experience.
Kasiotakis commented: “This was an opportunity that we couldn’t miss as it is vital for the company’s employees and agents to continue improving their skills in responsible gaming principles to protect the player’s wellbeing.”
Shawn Zammit, General Manager of the Responsible Gaming Foundation, acknowledged the need to provide responsible gambling courses to all land-based gaming companies in Malta, to create a safe gambling environment.
He said: “With the help of the EU funds, RGF was capable to create these courses for the best interest of the country and companies operating within the local gambling industry.”
