Ithuba, operator of the national lottery of South Africa, is encouraging players to use its website and mobile app during the COVID-19 lockdown.
In a statement, Ithuba said: “As a technology-driven company operating in a highly regulated industry, Ithuba has always ensured our systems are solid, secure and crisis-management ready. This means that during this critical time, we are able to implement business continuity plans in an orderly and effective manner.
“While the lockdown means we are compelled to shut down our offices, we have prepared our staff to work remotely in order to ensure minimum business interruptions. The health and safety of our staff, our players and South Africans at large is paramount to us.”
Ithuba confirmed its head office and all regional offices will be closed during the 21-day lockdown period, which was announced by South African president Cyril Ramaphosa last week.
As a result of the closures, winners will not be able to claim winnings at Ithuba offices. “Players should not be anxious about this,” the operator said.
“All winning tickets have a life-span of 365 days before they expire. It is, therefore, imperative that players keep their tickets safe until they can claim.
“Winnings below the prize value of R2,000 can be claimed at National Lottery participating retailers, whilst retailers such as Checkers can pay up to R10,000 and approved prize payout centres up to just under R50,000.”
Lotto and Powerball draws will continue to be televised twice weekly with draw results also available on the National Lottery website, mobile app and social media accounts.
“The integrity of our draw is of utmost importance; therefore, all draws will continue to be independently audited,” said Ithuba.
