Kansspelautoriteit (KSA), the Netherlands gambling regulatory authority, has published its reporting requirements that will be adopted by all operators observing the new laws of the ‘Remote Gambling Act’ (KOA Act).
The full disclosure of ‘reporting obligations’ has been published in the Dutch government’s official gazette, warning licensees of their duties ahead of the launch of the KOA regime on 1 October.
KSA stated that operators must adhere to the reporting duties as a ‘Board of Directors obligation’ under the mandate of the KOA Act.
KOA reporting duties will be applied from 31 December 2021, requiring all licensed operators to provide a CSV file to KSA disclosing data each quarter on the responsibilities of advertising and customer acquisition, addiction prevention and the monitoring of betting and gaming integrity.
All quarterly reports must be submitted with a cover sheet presenting an overview of customers administered during the quarter.
Additionally, the authority communicated that operators must provide a breakdown on marketing spend per vertical including media, sponsorships, affiliates and direct marketing.
The advertising segment will further require operators to disclose data related to bonuses provided, bonuses activated and cashed bonuses.
Addiction prevention reporting requires all operators to submit data on customer care intervention, risk assessments and the analysis of a KSA approved independent auditor during the period.
Quarterly reports must also include a full integrity breakdown on suspected violations, player investigations, suspensions, and further risk analysis of bets, games and promotions.
KSA added that all quarterly AML irregularities on player suspensions must be co-reported by the reports and registered with its central control base.
Further integrity reporting duties will require operators to submit a full breakdown of consumer complaints recorded during the period – tracking disputes in relation to payouts, general complaints, technical issues and customer service irregularities.
The data feedback from advertising, addiction prevention and integrity will be used by KSA to strengthen its policy governing the Netherlands newly established online gambling marketplace.