Colorado Lottery has made an online claims service available to its players to increase the number of methods for winners to claim their prize.
Responding to the pandemic in which retail stores endured prolonged closures, the lottery has launched a service using DocuSign, allowing players to fill out a form detailing claims and upload copies of required identification documents and tickets, which are secured in an online, virtual envelope.
Winners can now fill a form on the lottery’s website requesting a virtual claims envelope. Once their winning Jackpot or Scratch ticket of $600 or more is verified, lottery officials will email a DocuSign envelope to the winner with instructions on how to claim their prize.
The free service is designed to improve accessibility for players to receive their winnings, improving the user-experience and providing all lottery players with an easy method to take part.
“The State of Colorado is committed to providing equitable access to its services for all Coloradans, including Lottery players,” commented Tom Seaver, Director of the Colorado Lottery.
“Virtual claims is just one of the ways the Lottery is expanding accessibility across Colorado — we’ve also increased our Spanish translation services online and in-person, and we are continually looking at new ways to better service under-served populations.”
Expanding upon its accessibility strategy, the lottery now aims to implement an electronic funds transfer option so that winners can take prize payments via a third party online payment processing company.
Other future plans to take advantage of technological advancements include integrating the virtual claims method into its mobile app.